Refund policy

We have a 10 day return policy, which means you have 10 days after receiving your item to request a return. Requests made after 10 days cannot be accepted.


To start a return, email us at support@alwaystrendy.shop with your order number and the reason for the return. We will reply with a Return Authorization number and the return shipping address. Returns sent without a Return Authorization number cannot be processed or refunded.


Condition requirements
To be eligible for a refund, the item must be returned in exactly the condition you received it:

  • Unworn and unused, with no signs of wear, marks, scratches, scuffs, or odors
  • All original tags still attached and undamaged
  • In the original dust bag, box, and packaging, including any hardware, straps, or accessories
  • Accompanied by the receipt or proof of purchase

Items returned outside these conditions will be refused and shipped back to you at your expense, or refunded at a reduced amount reflecting the loss in value. We photograph every item before it ships and inspect every return on arrival.


Return shipping costs
For change-of-mind returns, the buyer is responsible for return shipping costs, and original shipping is not refunded. We recommend a trackable service, as we cannot issue a refund for a return we do not receive.

If the item is defective, damaged in transit, or is not the item you ordered, we cover return shipping in full and refund the entire purchase.


Damages and issues
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, email us within 3 days of delivery with clear photographs of the item and the shipping packaging. We will evaluate the issue and make it right — replacement, full refund, or return shipping paid, whichever fits the situation.

Reports made more than 3 days after delivery without photographic evidence may not qualify, because we cannot distinguish transit damage from use.


Exceptions / non-returnable items
The following cannot be returned:

  • Items marked FINAL SALE or SALE on the product page at the time of purchase
  • Gift cards
  • Custom, personalized, or special-order items

Items listed at a promotional or discounted price are returnable under the standard terms above unless the product page explicitly states FINAL SALE.


Exchanges
We do not process direct exchanges. The fastest way to get the item you want is to return the original item for a refund and place a new order separately.


Refunds
Once your return arrives, we inspect it and notify you within 3 business days whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@alwaystrendy.shop.


Contact
All return and refund questions: support@alwaystrendy.shop. We reply to every message within 1 business day.